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HELP CENTER
You asked, we answered
Have a question? Want to learn more about our products and procedures? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.
WHAT IS PEPTIDE PURITY?
Purity of a peptide is determined by the amount of the target peptide by HPLC at 214nm. This is where the peptide bond absorbs. Residual salts and water will not be detected by UV Spectrophotometer. Impurities that are usually found after peptide synthesis may consist of deletion sequences, truncated sequences and deprotected sequences.
WHERE DO YOU GET YOUR PEPTIDES FROM?
Our peptides are produced to order and to the highest specification in a GMP Compliant ISO9001 certified state of the art facility located in the USA.
WHERER DO YOU DISPATCH ORDERS FROM?
All orders are dispatched from within the U.K. This allows super fast delivery inside the U.K and smooth transit into the whole of Europe or the rest of the world. (Australia the exception)
DO YOU PROVIDE TRACKING INFORMATION?
We only send packages via postal or courier services that provide tracking information. When we dispatch your parcel, we send an email to you at the time of dispatch which includes the parcel tracking reference. Shipments sent via Express Courier can be tracked at the courier's site; the relevant URLs are:
DPD - https://www.dpd.com/tracking
DHL - https://www.dhl.co.uk/en/express/tracking.html
All other packages are sent through the UK Post Office and you can track your parcel by going to https://www.royalmail.com/track-your-item#/
You can also use an all-in-one tracking service like https://17track.net where you enter your tracking number and it shows the tracking status across a large number of couriers. This site is particularly useful for international orders, as it will show the status of each leg of the parcel's journey.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
You can expect up to 14 business days. We make all requests to order so you will receive the best product for the best price guaranteed.
DO YOU HAVE ANY OTHER PRODUCTS?
We can and do synthesise any and all peptides. Needless to say we cannot list them all here. Please inquire as to pricing.
WHAT IS YOUR PROCESS FOR RETURNS?
We happily accept returns for products that have been tested by a third party and found to have issue. We will replace or refund the purchase and investigate the cause to ensure we maintain the highest quality offerings for our customers.
